You may return any item purchased from Bella Umbrella within 14 days of the original delivery. We will pay the return shipping costs if the product is defective or the return is the result of our error. If the item is returned for any other reason you are responsible for the shipping amount. 

Ship authorized returns to the following address: 
Bella Umbrella Inc. 
1535 1st Ave 
Seattle, WA 98101 

Please include a copy of the invoice as well as a phone number where it best to reach you. Bella Umbrella does not retain credit card information therefore we will call after we receive the umbrella to get a credit card number for the reimbursement. For questions regarding our return policy please use our Customer Support page or call us at 206-297-1540